Now, kiddos can get away from it all in thoughtfully curated spaces designed for play or relaxation while they travel. Complimentary access, with proof of age, is available for toddlers under two to the Centurion Lounge collection to enjoy the fun, run-of-the-house amenities. This year, your AMEX membership is no longer worthy of full membership privileges like complimentary access for your wife and a guest unless you have previously spent $75,000 on your American Express card. When traveling, to help improve customer satisfaction and due to overcrowding, when you try to stop into an American Express Centurion® Lounge during your airport layover, you might have a brief 60 to 120-minute wait to enter. I’m to the point I’d pay just to have somewhere in the airport with snack food, sodas, and not have to look at a sea of people with some peace and quiet. Even having a reservation confirmed with confirmation number (and paying ahead for a guest) they told me a 90 minute wait with over 30 parties ahead of me. The Escape Lounge/Amex Light in FLL is a disaster. The Club at CLT on the other side of the airport is more manageable 80% of the time… only goes on a wait mid-day, but there’s plenty of pleasant places to sit in the new terminal. I generally avoid flying American, but am on Contour a lot and they moved from A to E so I walk by the CL… never bother going in seeing a line. I’ve been in the CL exactly once and that was at 0530 or so when it opened, and had no hot food out. I’ve been using CLT as a home airport for about a year now, traveling at least once a week (though I am so over the whole CLT experience from parking to everything that I live near to Concord and have actually found I can tolerate Allegiant for a couple hours and it isn’t that bad). I haven’t bothered to head over to a Centurion lounge in the past six months. I cannot imagine putting $75,000 spending on the Platinum Card – most spend earning merely 1 point per dollar – in order to get free guest access so that you can stand in line to get in. Here’s the queue to get into the elevator up to the Centurion lounge in Denver, to wait in line to get in upstairs. Sadly even after limiting guests of those who aren’t big spenders with Amex, there are still lines to get in. Expanding who has access, with Delta’s premium cardmembers gaining access to Centurion lounges when flying Delta to reduce crowding in Delta’s lounges.We cannot get an authorized user card for our daughter, since she’s under 13, so we’d have to pay to bring her into the lounge with us.Įach change makes some incremental difference in crowding, but American Express keeps adding more people with access to these lounges. My wife has an authorized user Platinum card on my account and can get into the lounge without a fee. So in February Platinum cardmembers who spend less than $75,000 per year on their card lost the ability to bring in any guests for free. They limited access to departing passengers only within 3 hours of their scheduled flight. Add in that the food and drink is actually pretty good in American Express Centurion lounges and they’ve become so busy nobody goes there anymore.Īmerican Express has been imposing access limits of various kinds for the past half dozen years but it hasn’t solved the problem. They go out of their way to reach the lounge by changing terminals. When you build a nice airport lounge it’s going to be busier than you expect even after accounting for the knowledge that it’s going to be busier than you expect. They’ve been battling this over the past half dozen years and nothing has worked. They promote access to acquire premium credit card customers, but customers show up and have a subpar experience because the lounges are too crowded. America Express has had a huge conundrum with its Centurion lounges.
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